Virtual Assistant Customer Service Standards

Excellent customer service is the key

Why settle for a good service, when you can have a premium service?

Running a good business means that Customer Service must be at the heart of everything we do for our clients, whether new or old.

However, as much as we are ashamed to admit it, sometimes mistakes can be made – we’re only human! But it’s how we deal with our mistakes that makes us the company and the Executive PA’s we are today. A recent example of this was where one of our clients felt that for a very short space of time, she got a ‘good secretarial service’ instead of the ‘Executive PA service’ we had promised her.

So, what did we do about this? Well first of all we read the signs, we listened to our client, we identified the problem and we swiftly resolved the problem. We had an open and honest conversation with our customer during a very short transition period and we gave her that little bit more tender loving care whilst we fixed the problem. At the end of it we now have one very happy Executive PA / client relationship and our client is ‘delighted with the quality and responsiveness of our support’.

Whilst we strive to provide 100% customer satisfaction, when something goes wrong we work quickly to rectify the problem because providing a premium customer service is central to our core values.

Visit our testimonials page to read the great feedback from current and past clients.

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